These Terms of Service govern your access to and use of the services, website, software, tools, and related features provided by Picker Live. By accessing or using our services, creating an account, purchasing a subscription, requesting assistance with a giveaway or promotional campaign, or otherwise engaging with our platform, you agree to be bound by these Terms of Service and any additional terms, policies, or guidelines that may apply to specific services. If you are using our services on behalf of a company, corporation, organization, agency, or other legal entity, you represent and warrant that you have the authority to accept these Terms of Service on behalf of that entity, and references to “you” or “your” will include both you individually and the entity you represent. If you do not agree to these Terms of Service, you should not access or use our services.
Picker Live provides technology, tools, information, and operational support designed to assist businesses and organizations with planning, configuring, administering, and managing giveaways, sweepstakes, contests, prize promotions, raffles, promotional campaigns, and similar activities. Our services may include tools for creating entry forms, collecting entries, selecting or validating winners, managing campaign information, configuring eligibility requirements, documenting campaign activity, and providing information or resources relating to the legal and regulatory considerations that may apply to promotional campaigns in different jurisdictions. The precise features available to you may depend on your subscription, account type, selected services, and the particular campaign you are operating. We may modify, add, remove, suspend, or discontinue features from time to time where reasonably necessary to maintain, improve, secure, or develop our services.
Our services are intended to assist businesses with the operational and administrative aspects of conducting promotional campaigns, including campaigns that may be subject to different legal requirements depending on where they are offered, where participants are located, the value and nature of the prizes, the method of entry, the promotional mechanism used, and other circumstances. While we may provide information, tools, workflows, configuration options, educational materials, or other assistance relating to legal and jurisdictional considerations, our services do not constitute legal advice, legal representation, regulatory advice, or a determination that any particular giveaway, contest, sweepstakes, raffle, prize promotion, or promotional campaign is lawful in any particular jurisdiction. You remain solely responsible for determining whether your campaign complies with all laws, regulations, rules, advertising standards, platform requirements, licensing requirements, registration requirements, tax obligations, disclosure requirements, consumer-protection requirements, privacy obligations, and other applicable requirements in every jurisdiction in which your campaign is offered, advertised, promoted, or accessible.
You are solely responsible for the campaigns that you create, operate, administer, or promote through our services. This includes determining the purpose, structure, eligibility criteria, entry methods, geographic restrictions, age restrictions, prize descriptions, prize values, winner-selection process, alternative methods of entry where required, promotional disclosures, terms and conditions, winner notification procedures, prize fulfillment, taxation matters, record keeping, and any registrations, permits, bonds, filings, or approvals that may be required. You are also responsible for ensuring that your campaign does not constitute an unlawful lottery, unauthorized gambling activity, misleading promotion, illegal competition, or other prohibited activity in any jurisdiction where the campaign is made available. Our platform may help you identify or navigate certain considerations, but the final decision to launch, continue, modify, or terminate a campaign remains yours.
Giveaway and promotional laws can differ substantially between countries, states, provinces, territories, municipalities, and other regulatory jurisdictions. A campaign that is permitted in one jurisdiction may be restricted, regulated, or prohibited in another. You acknowledge that geographic availability is therefore an important component of campaign compliance. Where our services provide functionality for restricting participation based on location, age, residency, or other eligibility criteria, you are responsible for configuring those restrictions appropriately and verifying that they accurately reflect the legal and commercial requirements applicable to your campaign. The availability of a particular configuration, jurisdictional option, template, or feature within our platform does not constitute a representation that your campaign is lawful in that jurisdiction.
Although our services may provide guidance, educational information, templates, automated checks, jurisdictional information, or other compliance-oriented functionality, such materials are provided for general informational and operational purposes and should not be treated as a substitute for advice from a qualified attorney, solicitor, barrister, legal professional, regulatory specialist, or other appropriately qualified adviser. Laws and regulatory interpretations may change, may differ between jurisdictions, and may depend on the specific facts and circumstances of an individual campaign. For campaigns involving significant prizes, multiple jurisdictions, regulated industries, paid entry mechanisms, complex promotional structures, international participation, or other potentially regulated circumstances, you should obtain appropriate professional legal advice before launching the campaign.
You are responsible for preparing, publishing, and maintaining legally appropriate official rules or terms and conditions for each campaign where required. These rules should accurately describe the campaign, eligibility requirements, entry process, start and end dates, geographic limitations, prize information, winner-selection methodology, odds where applicable, restrictions, applicable disclosures, privacy information, and any other information required by applicable law or the relevant promotional platform. You are responsible for ensuring that the information presented to participants is accurate, complete, understandable, and consistent with the actual operation of the campaign. You must not use our services to publish or distribute rules that are knowingly misleading, deceptive, incomplete, unlawful, or materially inconsistent with the campaign being conducted.
Where our platform provides functionality for selecting winners, you acknowledge that the platform operates according to the configuration and information supplied by you. You are responsible for ensuring that the pool of eligible participants is accurate, that duplicate, fraudulent, ineligible, or otherwise disqualified entries are handled appropriately, and that the winner-selection method complies with the official rules and applicable law. Unless expressly agreed otherwise in writing, the use of our winner-selection technology does not transfer responsibility for the administration or legal validity of your campaign to Picker Live. You remain responsible for verifying winners, contacting winners, obtaining any required eligibility confirmations or documentation, handling substitute winners where appropriate, and fulfilling prizes in accordance with your campaign rules and applicable law.
Our services may integrate with or obtain information from third-party platforms, social networks, advertising services, payment providers, analytics providers, identity providers, or other external services. Your use of those integrations may be subject to the terms, policies, technical limitations, and requirements imposed by the relevant third party. You are responsible for ensuring that your campaign complies with the rules of every platform through which the campaign is promoted or administered. We do not guarantee that a third-party platform will continue to support a particular integration, API, feature, authentication method, or promotional activity. Changes, restrictions, outages, suspensions, or removals imposed by third parties may affect your campaign or our ability to provide related functionality.
Certain features may require you to create an account or provide information about yourself or the organization you represent. You agree to provide information that is accurate, current, and complete and to maintain that information as necessary to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. If you believe that your account has been compromised or accessed without authorization, you must notify us promptly and take reasonable steps to secure the account. You may not share, transfer, sell, or otherwise provide access to your account in a manner that violates these Terms of Service or creates a security or compliance risk.
Our services are primarily intended to support businesses, corporations, agencies, organizations, and other entities conducting legitimate promotional campaigns. If you use the services on behalf of an organization, you confirm that you have the necessary authority to create campaigns, provide campaign information, process participant information, and enter into these Terms of Service on behalf of that organization. You are responsible for ensuring that employees, contractors, agencies, marketing teams, legal teams, and other individuals who access the services through your account comply with these Terms of Service.
You may collect, process, upload, transmit, or otherwise make available personal information belonging to participants, entrants, winners, or other individuals through our services. You are responsible for ensuring that you have a lawful basis and all necessary permissions, notices, consents, and authorizations required to collect and process such information. You must ensure that your campaign’s privacy notice accurately explains how participant information is collected, used, stored, shared, and retained. You must not provide us with personal information that you are not legally entitled to process or disclose. Your use of personal information through our services is also subject to our Privacy Policy and any applicable data-processing agreement or other contractual documentation.
You may not use our services to conduct or facilitate activities that are unlawful, fraudulent, deceptive, abusive, discriminatory, misleading, or otherwise prohibited by applicable law. You may not use the platform to operate unauthorized lotteries, illegal gambling schemes, fraudulent promotions, deceptive marketing campaigns, campaigns involving prohibited goods or services, or activities designed to circumvent applicable regulatory requirements. You may not manipulate winner-selection mechanisms, artificially generate entries, interfere with the operation of the platform, attempt to gain unauthorized access to accounts or systems, introduce malicious software, scrape or extract information through unauthorized methods, or use the services in a manner that could damage, overload, impair, or compromise our systems or the systems of third parties.
Certain services may require payment of subscription fees, campaign fees, usage fees, or other charges. Pricing, billing intervals, available plans, usage limits, and payment terms will be presented at the time of purchase or otherwise communicated to you. Unless expressly stated otherwise, fees are non-refundable except where required by applicable law or expressly provided under the applicable purchase terms. You are responsible for providing valid payment information and ensuring that applicable charges can be processed. Taxes, duties, levies, or similar governmental charges associated with your purchase may be added where required by law.
The services, software, website, interfaces, designs, trademarks, logos, text, graphics, documentation, technology, and other materials provided by Picker Live are owned by or licensed to us and are protected by applicable intellectual-property laws. Subject to your compliance with these Terms of Service and any applicable subscription terms, you receive a limited, non-exclusive, non-transferable, revocable right to access and use the services for their intended business purposes. Except where expressly permitted, you may not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, create derivative works from, or otherwise exploit our services or intellectual property.
You retain ownership of content, campaign information, branding, images, logos, text, rules, participant information, and other materials that you submit to the services, subject to any rights that third parties may have in that material. By submitting content to the platform, you grant us the limited rights necessary to host, store, process, reproduce, transmit, display, and otherwise use that content solely to provide, maintain, secure, and improve the services and to fulfill our contractual obligations to you. You represent that you have all necessary rights and permissions to provide such content and that its use by us in accordance with these Terms of Service will not infringe the rights of another person or entity.
We aim to provide reliable and secure services, but we do not guarantee that the platform will always be available, uninterrupted, error-free, or compatible with every device, browser, third-party platform, or external service. Services may occasionally be unavailable due to maintenance, upgrades, technical failures, security incidents, internet connectivity issues, third-party outages, or circumstances outside our reasonable control. We may modify or discontinue particular features where reasonably necessary, although we will take reasonable steps to minimize disruption where practical.
Your use of our services does not guarantee that a giveaway, contest, sweepstakes, raffle, prize promotion, or other campaign will comply with applicable law. Legal compliance depends on numerous factors, including the campaign structure, participant location, prize value, method of entry, promotional language, advertising channels, age restrictions, industry, timing, applicable registrations, and other circumstances. Automated tools, jurisdictional information, templates, checklists, or recommendations provided through the platform may assist with identifying potential considerations but cannot account for every legal requirement or factual circumstance. You remain responsible for obtaining professional advice where appropriate and for making the final determination regarding the legality and operation of your campaign.
To the maximum extent permitted by applicable law, the services are provided on an “as is” and “as available” basis. We do not make warranties or representations that the services will meet every business requirement, operate without interruption, produce a particular commercial outcome, identify every applicable legal requirement, prevent every fraudulent entry, or ensure compliance with the laws of every jurisdiction. To the extent permitted by law, we disclaim implied warranties relating to merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability. Nothing in these Terms of Service excludes a warranty or consumer protection right that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, Picker Live will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings arising from or relating to your use of the services. We are also not responsible for losses arising from your failure to comply with applicable laws, regulations, platform policies, official campaign rules, tax requirements, registration requirements, licensing obligations, or other requirements governing your campaign. Nothing in these Terms of Service limits liability to the extent that such limitation is prohibited by applicable law.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Picker Live and its affiliates, service providers, personnel, and representatives from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to your campaign, your use of the services, your violation of these Terms of Service, your violation of applicable law or third-party rights, your collection or processing of participant information, or any allegation that materials or information supplied by you infringe the rights of another person or entity.
We may suspend or terminate your access to the services if we reasonably believe that you have violated these Terms of Service, used the services unlawfully or abusively, created a security or legal risk, failed to pay applicable fees, or otherwise engaged in conduct that could materially harm our services, users, third parties, or business. You may stop using the services at any time and may cancel your account or subscription in accordance with the applicable cancellation process. Termination will not eliminate obligations that by their nature are intended to survive termination, including provisions relating to intellectual property, privacy, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution.
Depending on the services you use, we may provide tools that allow you to retain campaign information, entry records, winner-selection results, timestamps, configurations, or other documentation. Such records may be useful for internal administration, customer support, auditing, or demonstrating how a campaign was conducted. However, you remain responsible for determining what records must be retained to satisfy applicable legal, regulatory, tax, advertising, or corporate requirements. You should maintain your own copies of important campaign documentation where appropriate.
We may update these Terms of Service when necessary to reflect changes to our services, technology, legal requirements, business practices, or other relevant circumstances. When appropriate, we may provide notice of material changes through the website, your account, email, or another reasonable method. Your continued use of the services after updated Terms of Service become effective constitutes acceptance of the revised terms to the extent permitted by applicable law.
These Terms of Service and any dispute arising from or relating to the services will be governed by the laws applicable to the jurisdiction specified in the applicable agreement, order form, or other contractual documentation between you and Picker Live. Where no separate governing-law provision applies, disputes will be subject to the jurisdiction and applicable laws determined in accordance with the legal framework governing our relationship. Nothing in this section prevents either party from seeking urgent or equitable relief where such relief is available under applicable law.
These Terms of Service, together with our Privacy Policy and any applicable subscription terms, order forms, service agreements, data-processing agreements, or other contractual documents expressly incorporated into them, constitute the agreement between you and Picker Live concerning your use of the services. If there is a conflict between these Terms of Service and a separate written agreement specifically entered into between you and Picker Live, the terms of that separate agreement will control to the extent of the conflict.
If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible, and the remaining provisions will continue in full force and effect. A failure to enforce any provision of these Terms of Service on one occasion does not constitute a waiver of the right to enforce that provision in the future.
If you have questions about these Terms of Service, your account, our services, or the use of our platform for a particular promotional campaign, you may contact us using the contact information provided on our website. For questions involving the legality of a specific campaign, we recommend consulting a qualified legal professional familiar with the jurisdictions and circumstances relevant to that campaign.
Every giveaway has its own requirements, but the process should always be clear and structured. Picker Live manages each campaign through a defined process, covering everything from the initial setup and entry requirements to the final draw and winner verification. Our team handles the details at every stage, giving companies a straightforward and reliable way to run their giveaways from start to finish.
We review your campaign, define the rules, and establish the requirements for the relevant countries and jurisdictions.
We manage the entry process and organize participant data according to the campaign rules. Only valid and eligible entries are included in the final selection.
We conduct the draw independently using a random and transparent selection process. The organizer has no influence over which eligible entry is selected.
We verify the selected winner and handle the necessary documentation and follow-up. We make sure the giveaway is properly concluded and the required records are maintained.
